Health Informatics Services (continued)

...

The evaluation and decision process must be transparent, and it must address stakeholders’ concerns about maintaining and improving service levels. The process can get bogged down in discussions of current problems and past experiences; so it will be helpful to make a clear separation between these and the focus on making changes in order to move forward.

Stakeholders in each of the organisations involved - for example, executives, IM&T service heads, and IM&T staff - will have different perspectives and interests. These groups need to be moved forward in parallel, as issues originating in one group may surface via another. Effective
communications and robust HR processes are essential, and must
be synchronised throughout the process. We have
recently worked with several health communities
to implement Health Informatics Services,
including Merseyside
and Surrey.